Terms of Use

Revision Date: 22 April 2026

This Website Terms of Use is one of three documents that together govern your relationship with Impactive when using our digital properties.
Please also read: (1) our Privacy Policy at impactive.id/privacy-policy, which governs how we collect and process your personal data; and (2) our Cookie Notice at impactive.id/cookie-notice, which explains how we use cookies and similar tracking technologies.
These three documents should be read together. In the event of any conflict between them, these Website Terms of Use shall prevail unless the subject matter falls explicitly within the scope of the Privacy Policy or Cookie Notice.

Legal Basis: These Terms are prepared in accordance with: (1) the Indonesian Civil Code (KUHPerdata), Articles 1320-1338, governing the formation and binding force of agreements; (2) Law No. 11 of 2008 as amended by Law No. 19 of 2016 on Electronic Information and Transactions (UU ITE); and (3) Law No. 27 of 2022 on Personal Data Protection (UU PDP). Additional legal frameworks, including the EU General Data Protection Regulation (GDPR) and Government Regulation No. 71 of 2019 on Electronic Systems and Transactions, apply where relevant, as described in these Terms.

1. Acceptance of Terms

This Website Terms of Use ('Terms') governs your access to and use of the website located at impactive.id and all related subdomains, pages, and features operated by Impactive ('Impactive', 'We', 'Us', 'Our'), a digital agency registered in Indonesia.

By accessing or using this Website in any manner, including browsing, or submitting an enquiry, you ('User', 'You') confirm that you have read, understood, and agree to be bound by these Terms in their entirety, together with our Privacy Policy and Cookie Notice.

If you do not agree to these Terms, you must not use this Website. Your continued use of the Website following any update to these Terms constitutes your acceptance of the revised version.

These Terms apply to all visitors, prospective clients, and any other persons who access or use the Website, regardless of their location.

2. Definitions

The following terms have the meanings set out below wherever they appear in this document:

"Website" -- the Impactive website at impactive.id and all associated subdomains and pages operated by Impactive.
"Impactive" / "We" / "Us" -- Impactive, the operator and owner of this Website, registered in Indonesia.
"User" / "You" -- any individual or entity that accesses or uses the Website for any purpose, whether as a visitor, prospective client, or otherwise.
"Content" -- all text, images, graphics, logos, videos, audio files, data, software code, reports, tools, designs, layouts, and any other material published on or made available through the Website.
"Personal Data" -- any information relating to an identified or identifiable natural person, as defined under UU PDP and the GDPR.
"Cookies" -- small data files placed on your device by the Website, as described in our Cookie Notice.
"Third-Party Services" -- any external website, platform, application, or tool linked to or referenced on this Website that is operated by a party other than Impactive.
"Privacy Policy" -- Impactive's standalone document governing the collection, use, and protection of Personal Data, available at impactive.id/privacy-policy.
"Cookie Notice" -- Impactive's standalone document governing the use of Cookies and similar tracking technologies, available at impactive.id/cookie-notice.
"UU ITE" -- Law No. 11 of 2008 as amended by Law No. 19 of 2016 on Electronic Information and Transactions (Republic of Indonesia).
"UU PDP" -- Law No. 27 of 2022 on Personal Data Protection (Republic of Indonesia).
"GDPR" -- Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data.

3. About Impactive and This Website

Impactive is a digital agency providing professional B2B services through four specialist divisions: Impactive Search (SEO, GEO, LLMO, and AI Search strategy), Impactive Studios (web design and website development), Impactive Performance (paid digital advertising and analytics), and Impactive Automation (AI integration and workflow automation).

Impactive also operates Impactive Giving, an internal charitable programme through which the company directs a portion of its profits toward social and community causes.

This Website serves as our corporate digital presence. Its purposes include presenting information about Impactive and its services, enabling prospective clients and partners to contact us, and publishing thought leadership, case studies, and resources.

The Website does not itself constitute a service agreement. Any engagement of Impactive's professional services is governed exclusively by a separate Service Agreement or Statement of Work (SOW) entered into with the relevant client. Nothing on this Website constitutes a binding offer to provide services unless confirmed in writing by Impactive.

4. Website Content and Accuracy

4.1 General Content

The Content published on this Website is provided for general information purposes only. It is subject to change at any time and without prior notice. While Impactive takes reasonable care to ensure that Content is accurate and up to date at the time of publication, we do not guarantee or warrant the completeness, accuracy, timeliness, or fitness for any particular purpose of any Content on this Website.

You acknowledge that Content may contain inaccuracies or errors. To the fullest extent permitted by applicable law, Impactive expressly excludes liability for any such inaccuracies or errors. You are responsible for independently verifying any information before acting upon it.

4.2 No Investment or Commercial Advice

Nothing published on this Website constitutes financial, investment, legal, tax, or other professional advice. Any reference to Impactive's services, case studies, results, or performance figures is provided for illustrative purposes only and does not constitute a promise, representation, or guarantee that similar outcomes will be achieved. Past performance referenced on this Website cannot be relied upon as a guide to future results.

The Website is not an invitation to enter into a contract or to invest in Impactive or any related entity. Nothing on this Website creates a binding legal obligation on Impactive to provide any service. You should always seek independent professional advice before making any decision based on information found on this Website.

4.3 Service Availability

Any description of Impactive's services on this Website is indicative only. Impactive reserves the right to modify, suspend, or discontinue any service at any time without notice. A reference to a service on this Website does not guarantee that service will be available to you or on any particular terms.

5. Intellectual Property

5.1 Ownership

All Content on this Website, including but not limited to text, articles, graphics, images, audio and video clips, data compilations, software code, and the overall design and architecture of the Website, is either owned by Impactive or licensed to us by third parties. All such Content is protected under:

Law No. 28 of 2014 on Copyright (Republic of Indonesia)
Law No. 20 of 2016 on Trademarks and Geographical Indications (Republic of Indonesia)
The EU Copyright Directive and applicable European Union intellectual property regulations

The Impactive name and logo are proprietary brand assets. Unauthorised use may give rise to claims under applicable intellectual property and unfair competition law.

5.2 Permitted Use

You may view, print, or download Content from this Website solely for your own personal, non-commercial reference, provided that:

You do not modify the Content in any way
Any copy retains all applicable proprietary notices, copyright notices, and disclaimers
The Content is not used for any commercial purpose or in any manner that could mislead or deceive any third party

All other use of Content, including reproduction, redistribution, republication, adaptation, public display, or creation of derivative works, is strictly prohibited without Impactive's prior written consent.

5.3 Trademarks and Brand

The name 'Impactive', the Impactive logo, and all associated brand elements are trademarks or registered trademarks of Impactive. Nothing on this Website grants any licence or right to use any trademark, trade name, logo, or brand feature of Impactive or any third party without the express prior written permission of the owner.

5.4 User-Submitted Content

If you submit any content to us through the Website, including enquiry forms, feedback, comments, or any other communication, you grant Impactive a non-exclusive, royalty-free, worldwide licence to use, store, reproduce, and display that content for the purposes of operating and improving our Website and services. You confirm that any such submission does not infringe the intellectual property rights or any other rights of any third party, and that you have all necessary rights to make the submission.

6. Acceptable Use Policy

6.1 Lawful Use

You agree to use this Website only for lawful purposes and in a manner that does not infringe the rights of any third party or restrict or inhibit anyone else's use and enjoyment of the Website. You must comply with all applicable laws and regulations in your jurisdiction, including those of the Republic of Indonesia and, where applicable, the European Union.

6.2 Prohibited Conduct

You must not use this Website, or any Content or functionality made available through it, to:

Upload, post, transmit, or otherwise make available any content that is unlawful, fraudulent, threatening, abusive, defamatory, obscene, pornographic, or otherwise objectionable
Publish or distribute content that constitutes hate speech, incites discrimination, or targets any individual or group on the basis of race, religion, ethnicity, gender, age, sexual orientation, disability, or nationality (in violation of Articles 27 and 28 of the UU ITE)
Spread false, misleading, or deceptive information, including misinformation or hoaxes (in violation of Article 28 of the UU ITE)
Infringe the intellectual property rights, privacy rights, or any other rights of Impactive or any third party
Upload or transmit any virus, malware, trojan, ransomware, worm, spyware, or any other harmful or disruptive code that could impair the functioning of this Website, any connected systems, or any user's device
Attempt to gain unauthorised access to any part of this Website, its servers, databases, or any connected systems
Conduct any scraping, crawling, spidering, data mining, or automated data collection from this Website without Impactive's prior written consent
Use this Website in any manner that places an unreasonable burden on our infrastructure or disrupts, degrades, or interferes with the Website's normal operation
Attempt to reverse-engineer, decompile, or extract source code from any software or technical element of this Website
Engage in phishing, pharming, spoofing, or any other form of fraudulent identity misrepresentation through or in connection with this Website
Use the Website to solicit, collect, or harvest personal data of other users without their consent
Promote or facilitate any illegal activity, including in connection with money laundering, financing of terrorism, or sanctions evasion

Impactive reserves the right, without obligation, to refuse or remove any content submitted through the Website that we reasonably determine to violate this Acceptable Use Policy, without prior notice or liability to you.

6.3 Consequences of Violation

If you violate any provision of this Acceptable Use Policy and do not cease the violation within twenty-four (24) hours of Impactive becoming aware of it, Impactive reserves the right to immediately suspend or terminate your access to the Website and to take such further legal or technical measures as may be appropriate. Nothing in this section limits Impactive's right to seek injunctive relief, damages, or any other available legal remedy.

7. Third-Party Links and Services

7.1 Outbound Links

This Website may contain hyperlinks to third-party websites, platforms, tools, or resources. These links are provided for your convenience and information only. The inclusion of a link does not imply any endorsement, approval, sponsorship, affiliation, or association by Impactive with the linked website or its operator.

Impactive has no control over the content, privacy practices, or availability of any third-party website and accepts no responsibility or liability for any loss, damage, or inconvenience arising from your use of, or reliance on, any third-party website or its content. You access any linked third-party website entirely at your own risk and should review its own terms of use and privacy policy before use.

7.2 Third-Party Integrations

This Website uses certain third-party tools and services to operate and improve your experience, including analytics platforms, advertising platforms, and customer communication tools. Your interactions with these tools may be subject to the privacy and data terms of those third-party providers. These are disclosed in our Cookie Notice and Privacy Policy.

Impactive is not responsible for the data practices, availability, or accuracy of any third-party tool or service. Any transactions, communications, or engagements you undertake with third parties arising from use of this Website are solely between you and that third party. Impactive shall not be a party to or responsible for any such transaction or engagement.

7.3 Advertiser Transactions

Any agreement or transaction between you and any advertiser, sponsor, or third-party service provider whose content or promotions appear on this Website is exclusively between you and that party. Impactive shall not be liable for any loss, claim, or dispute arising from such a transaction.

8. Personal Data and Privacy

8.1 Our Commitment

Impactive is committed to protecting your personal data and to processing it responsibly and lawfully. We handle all personal data collected through this Website in accordance with:

Law No. 27 of 2022 on Personal Data Protection (UU PDP) -- for users in Indonesia
EU General Data Protection Regulation (GDPR, Regulation (EU) 2016/679) -- for users in the European Economic Area
Any other applicable national data protection legislation

8.2 What Data We Collect

When you use this Website, we may collect personal data including but not limited to: your name, email address, telephone number, company name, and job title (submitted via contact or enquiry forms); your IP address and device identifiers; and browsing behaviour and interaction data collected automatically. We collect only the personal data that is necessary for the purposes for which it is collected, and we do not use it for any purpose beyond those disclosed to you.

8.3 Privacy Policy

Full details of how Impactive collects, uses, stores, transfers, and protects your personal data, including your rights as a data subject, our lawful bases for processing, data retention periods, and how to exercise your rights, are set out in our Privacy Policy. We encourage you to read this document carefully.

By using this Website, you acknowledge that you have been informed of how your personal data is processed. Where processing requires your consent, we will request it separately and you may withdraw it at any time without affecting the lawfulness of processing carried out prior to withdrawal.

9. Cookies

This Website uses cookies and similar tracking technologies to operate correctly, to understand how users navigate the site, and to deliver a better experience. Cookies may also be used for analytics and, where applicable, for advertising purposes.

We distinguish between cookies that are strictly necessary for the Website to function (which do not require your consent) and optional cookies used for analytics, personalisation, or advertising purposes (which we will only place with your explicit consent, obtained through our cookie consent tool).

Full details of the cookies we use, their purposes, their lifespans, and how you can manage your preferences, including withdrawing consent, are set out in our Cookie Notice. You can change your cookie settings at any time through the preference centre accessible in the footer of this Website.

Refusing optional cookies will not prevent you from using this Website, but some features or functionality may be limited as a result.

10. Changes to the Terms

This Website and all Content published on it are provided 'as is' and 'as available', without any warranty of any kind, whether express or implied. To the fullest extent permitted by applicable law, Impactive expressly disclaims all warranties, including but not limited to:

Warranties of merchantability, fitness for a particular purpose, or non-infringement
Warranties that the Website will be uninterrupted, error-free, secure, or free of viruses or other harmful components
Warranties as to the accuracy, completeness, timeliness, or reliability of any Content
Warranties that defects will be corrected or that the Website or its server are free of viruses or other harmful code

Nothing in these Terms limits Impactive's liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under applicable mandatory law.

11. Limitation of Liability

11.1 Excluded Losses

To the fullest extent permitted by applicable Indonesian and European law, Impactive, its affiliates, directors, officers, employees, agents, and licensors shall not be liable to any person for:

Any indirect, incidental, special, punitive, or consequential loss or damage of any kind, including loss of revenue, profits, data, business opportunity, goodwill, or reputation
Any loss or damage arising from your reliance on Content published on this Website
Any loss or damage arising from unauthorised access to or alteration of your data or transmissions
Any loss or damage arising from the acts or omissions of third parties, including third-party service providers, platforms, or websites
Any loss or damage resulting from force majeure events, including natural disasters, power failures, internet infrastructure failures, or government actions

11.2 Aggregate Cap

Where liability cannot be fully excluded under mandatory applicable law, Impactive's total aggregate liability to you in respect of any claim arising from your use of this Website shall be limited to the fullest extent permitted by applicable law. Nothing in this section limits Impactive's liability for matters that cannot lawfully be excluded or limited.

11.3 User Responsibility

Your use of this Website and any reliance on its Content is entirely at your own risk. You are responsible for ensuring that any products, services, or information available through this Website meet your specific requirements before acting upon them.

12. Platform Integrity

12.1 Authorised Website

The authorised and official website of Impactive is located at impactive.id. Impactive is responsible for the content published on this domain and its verified subdomains only.

12.2 Anti-Impersonation

No person or entity may, without the prior express written authorisation of Impactive:

Create, operate, or promote any website, application, social media profile, or digital property that uses the Impactive name, logo, domain, branding, or any confusingly similar variation thereof
Redirect internet traffic to an impersonation of this Website or to any domain that mimics the appearance or identity of impactive.id
Represent themselves as Impactive or as authorised representatives of Impactive in any digital or offline communication

Any such unauthorised use constitutes a violation of applicable trademark, intellectual property, and electronic transaction laws, including the UU ITE, and may give rise to civil and criminal liability. Impactive reserves all rights to take immediate legal action in such circumstances.

12.3 Unauthorised System Access

Any attempt to probe, scan, test the vulnerability of, or breach the security of this Website, its servers, or any connected system without Impactive's explicit written authorisation is strictly prohibited and constitutes a criminal offence under applicable law, including Article 30 of the UU ITE. Impactive will report credible security threats or incidents to the appropriate law enforcement authorities.

13. Law Enforcement Cooperation

Impactive is committed to acting in accordance with all applicable laws and to cooperating with lawful governmental and regulatory oversight. Accordingly, Impactive will cooperate fully with any competent law enforcement agency, regulatory body, or court of competent jurisdiction that presents a lawful request, order, or direction requiring Impactive to disclose user information or activity, or to take any other action required by applicable law.

Where Impactive is required to disclose your information in response to such a request, we will endeavour to notify you in advance where we are legally permitted to do so. However, we are under no obligation to provide such advance notice where the applicable law or order prohibits it. By using this Website, you acknowledge and consent to this cooperation to the extent permitted by applicable law.

14. Website Changes and Availability

Impactive reserves the right to modify, update, suspend, or discontinue this Website, or any part of it, at any time and without prior notice. We will not be liable to you or to any third party for any modification, suspension, or discontinuation of the Website or any part of it.

We do not guarantee that the Website will be available at all times or without interruption. Access to the Website may be suspended temporarily for maintenance, upgrades, or reasons beyond our control, including force majeure events such as internet infrastructure failures, cyberattacks, or government restrictions.

15. Amendments to These Terms

Impactive reserves the right to amend these Terms at any time. We will publish the updated Terms on this page with a revised effective date. For active clients, we will additionally provide notice of material changes by email no less than thirty (30) days before such changes take effect.

Your continued use of the Website after the revised Terms have been posted constitutes your acceptance of those changes. We encourage you to review these Terms periodically.

16. Governing Law and Jurisdiction

These Terms are governed by and shall be construed in accordance with the laws of the Republic of Indonesia. Any dispute arising from or in connection with these Terms that cannot be resolved amicably shall be referred to the Indonesian National Arbitration Board (Badan Arbitrase Nasional Indonesia / BANI) or the competent District Court (Pengadilan Negeri), in accordance with applicable procedural rules.

Both parties agree to first endeavour to resolve any dispute through good-faith negotiation within thirty (30) calendar days before initiating any formal proceedings.

If you are accessing this Website from an EU member state, nothing in these Terms limits or excludes any mandatory rights you hold under the law of your country of residence that cannot lawfully be contracted out of. Those rights apply regardless of the governing law stated above.

Regardless of where you access this Website from, you agree to comply with all applicable local, national, and international laws and regulations. Impactive makes no representation that the Website or its Content is appropriate or available in all jurisdictions.

17. General Provisions

Severability: If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be severed to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
No Waiver: Impactive's failure to enforce any provision of these Terms on any occasion does not constitute a waiver of that provision or of the right to enforce it on any future occasion.
Entire Agreement: These Terms, together with the Privacy Policy and Cookie Notice, constitute the entire agreement between you and Impactive in relation to your use of this Website, and supersede all prior representations, understandings, or agreements relating to the same subject matter.
No Assignment: You may not assign, transfer, or sub-licence any rights or obligations under these Terms without Impactive's prior written consent. Impactive may assign or transfer its rights and obligations under these Terms freely, including in connection with a merger, acquisition, or sale of assets.
Electronic Acceptance: Your acceptance of these Terms by accessing or using this Website constitutes a valid and binding electronic agreement, consistent with the requirements of Government Regulation No. 71 of 2019 on Electronic Systems and Transactions and applicable EU electronic commerce law.

18. Contact Us

If you have any questions, concerns, or requests relating to these Terms, our Privacy Policy, or our Cookie Notice, please contact us at:

Impactive

Legal and Compliance

Website: impactive.id

Email: info@impactiveagency.com

Phone: +62 821 444 37 232

Address: Jl. Pantai Batu Bolong No.18, Canggu, Bali, Indonesia